Direct Mail mailing solutions, printing services, postal fulfilment

Direct mail is a form of advertising which, when done correctly, is a highly cost effective way of gaining new business or servicing existing customers. This direct mail advice guide explains the basics of direct mail.

Direct mail has many applications. Use it as a selling tool, to find and convert sales prospects, to distribute price lists, samples or newsletters and to encourage repeat business from existing customers. It is easy to measure the effectiveness of direct mail and many highly successful businesses have been built upon it.

At its best, direct mail is a highly targeted mailing piece, posted only to the correct address of people who are receptive to buying your product or service. If however, your offer is sent to the wrong group of people, or to an incomplete or incorrect address, it is then just junk mail. A waste of your time and advertising budget. The best direct mail should be welcomed by the recipient. For example a seasoned cruise family receiving a cruise brochure.

Data accuracy

Your existing database will quickly go out of date. People move house, Royal Mail changes post codes, original keying errors may be present and some people will have registered with the Mailing Preference Service. It is essential that your existing database is professionally cleaned before you undertake any mailing. There is a large fine for mailing to people who have registered with the Mailing Preference Service and the extra costs of sending mailings to undeliverable or unwanted addresses far outweighs the cost of cleaning your data. Also, take care when you take down details. If your prospect's name is mispelt, they are unlikely to order from you.

Buying a mailing list

More accurately, renting a mailing list. You buy permission to mail to an existing list, that someone else has compiled and cleaned. These names can be highly targeted, so that you are not wasting money by mailing to people who will not be interested in your product or service. Once the prospect replies to you directly, you can legitimately add their name and address to your own mailing list and contact them again in the future. In this way, you will build up your own database of customers and prospects, which will build the core of your business. Always ask for advice before hiring a mailing list.

What to include in your mailing

At its simplest, a mailshot can be just a printed post card, with your prospect's name and address on the back. More often, it comprises of an envelope containing one or more of the following:

A covering letter, which may be personally addressed to the recipient
A leaflet, catalogue, price list or brochure
A newsletter
A money off voucher
An order form
A reply-paid envelope

Most successful mailings incorporate some kind of time sensitive offer, which encourages a rapid response. Without this, most people will put off replying to your offer - sometimes for ever!

Your letter

Writing letters for direct mail is an art and many books have been published upon the subject. The following guidelines may help.

Write a short and to the point letter. You have to gain your prospect's attention immediately. Don't waffle. Use a headline stating the facts.
Put your best offer first - in the headline.
Use the word "You". Try not to use "we", "our" or "us".
Sell the benefits of buying your product or service, not its features.
Use bullet points to make the benefits stand out.
End your letter with a "call to action". "Return the order form today", "ring me now", "Fax your order today". Tell your prospect what they should do now.
Use a P.S. People often read just the headline and the P.S.
Read the letter aloud. If it sounds pompous or stilted, write it again.
Do not be afraid to use incorrect grammar. You can start sentences with "And" if you wish. Use words like "Let's", "Don't" "Can't" "Shouldn't". They make your letter seem friendly. Aim to be someone doing them a favor.
Use an established full service mailing house to handle your mailings. The savings that they can offer on postal discounts, data cleaning and efficient timing will far outweigh what you pay them. Devote your time to your business, not to stuffing envelopes.

Can I afford it?

If you want to expand your business, or even just stay afloat in today's increasingly competitive world, can you afford not to use direct mail? The standard method of measuring the cost of a direct mail campaign is to work out the actual (or estimated) cost per response. To do this, you add up all the costs of your mailing campaign, the printing, the mailing list, the enclosing and the postage. You then divide this figure by the number of replies. This gives you the cost of each response.

Points to remember about direct mail.

Direct mail is very effective for targeting specific types of customer. Newspaper and magazine advertising is extremely expensive, because you are paying per reader, not per prospect. The vast majority of the readership has no interest on your product or service. Direct mail is cost effective and the effectiveness is easy to measure.
Some people loath direct mail and would never respond to your offer - however good. It is essential that you remove these people from your database. See Data Cleaning
Your name and address data must be cleaned to a high standard before mailing, to avoid expensive undeliverable mail.
Your mailing must look professional. Don't send photocopies in brown envelopes, with a crude label stuck on. These mailing go straight in the bin. Plan your mailing to fit your budget before you start.
You can use mailshots to sell directly. This is difficult to do from a newspaper or magazine as you have to be registered with "MOPS". Two stage advertising can also be very expensive.
Keep in touch with your customers on a regular basis. Don't just sell and forget. Customers are three times more likely to buy from you than cold prospects are.
Use "cross selling" and "up selling". Think what else an existing customer may wish to buy from you and tell them about it in your mailings!
Reward loyalty. Keep in touch with your customers. Send seasonal offers, a Christmas card, a birthday card or a free gift on a regular basis.

Direct mail can be an excellent way of building your business - if it is done properly. MCM can guide you every step of the way.